Choosing the right jewelry should feel exciting, not overwhelming.
Whether it’s your first piece or your next favorite, our FAQ is here to make your shopping experience simple and stress-free.
General QuestionS
What material is your body jewelry made from?
We use only the highest quality, hypoallergenic materials such as implant-grade titanium, 24k PVD, and 14k/18k gold. Each piece is carefully crafted to meet professional piercing standards.
Are your products hypoallergenic?
Yes! Our implant-grade titanium and solid gold jewelry are completely nickel-free and hypoallergenic, making them safe for sensitive skin.
How do I know which size to buy?
Check out our size guide before purchasing to ensure the best fit, Please note that our size guide recommendations are for healed piercings only.
For jewelry outside of our online selection please stop in for a free consultation at any of our shops conveniently located in Williasmburg, Soho, and Union Square.
For additional questions please reach out to support@livebytheswordtattoo.com.
OrderS and ReturnS
How can I track my order?
You’ll receive a tracking link via email as soon as your order ships. Shipping usually takes 1-2 business days.
How long does shipping take?
Orders typically arrive in 3–7 business days. You will recieve a tracking number in an order confirmation once the item ships.
What is your return policy?
For hygiene reasons, opened or worn body jewelry can’t be returned. Unopened items in original packaging may be returned within 30 days of original purchase date. Please contact support@livebytheswordtattoo.com
Can I exchange for a different size?
If unopened, contact us within 30 days of purchase for an exchange authorization and instructions.
Piercing and Care
How should I clean and care for my jewelry?
Before inserting, please use an alcohol pad to throughly wipe down the jewelry top and post.
If alcohol wipe is not available wash your jewelry top and post with anti-bacterial soap and warm water, then dry with a soft clean cloth, making sure not to leave any residue.
For additional information please view our aftercare page.
What should I do if I have a reaction to the jewelry?
Before removing jewelry please reach out to us at info@livebytheswordtattoo.com and let us connect you with one of our qualified piercers to asses your situation. In many cases what appears to be an allergy is actually mild irritation from the insertion and in most cases will subside in a day or two.
If irritation continues, carefully remove the jewelry and consult your nearest healthcare provider.
Can I wear your jewelry in the shower, pool, or ocean?
Our jewelry can be worn anywhere, including in the shower, pool, and ocean, without worry.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
For questions about healing times, placement or aftercare, please visit our Piercing FAQ and Piercing Aftercare pages on our main site.
